InTown Homes Response to the Novel Coronavirus (COVID-19)

Updated March 31, 2020

To our valued clients:

In response to the COVID-19 outbreak, the health and safety of our clients, vendors and staff remain our company’s top priority. As we continue to monitor the situation, we at InTown Homes are following the guidelines and protocols put in place by local and federal government agencies.

As an IntownHomes homeowner, we want to continue to provide you with the best customer service and support we can. But we also feel a very significant obligation & duty to ensure that your service experience is safe, comfortable and as stress-free as possible.

In order to provide the highest level of service to our future homeowners, we are committed to providing a new type of customer experience as outlined below.

Let’s take it online!

You can connect with our customer service staff through https://www.intown-homes.com/resident.aspx. Our co-workers are eager and ready to assist you through chats, phone calls, texts or emails.

When we visit you...

Be assured that your health and safety is paramount to us and we, along with our subcontractors, are taking all the necessary cleaning and sanitizing steps to ensure everyone feels safe and secure when we visit your home and community.

"We are glad you are our client, but..."

Following social distancing guidelines recommended by the Centers for Disease Control and Prevention (CDC), we will greet you with smiles instead of handshakes.

Taking care of the troops!

Internally, we have also implemented a company-wide protocol to ensure that our staff can limit unnecessary exposures while effectively working off-site. Each member of our team has been provided with CDC guidelines should they present symptoms of COVID-19 or come in contact with an infected person.

To help us safeguard everyone, we do ask that if you or someone in your household is sick, please reschedule your appointment with us and/or utilize technology/applications/communication methods that will keep everyone safe while addressing your issues.

We value your trust as we navigate this unfamiliar territory while keeping everyone healthy and safe. We will continue to monitor situation and will send out updates as warranted. We are happy to serve you and look forward to “welcoming you to our neighborhood”!

Warm regards,

Frank Liu, CEO
IntownHomes